Privacy Policy

1. Introduction

ASTROLAB CONSULTING LLC, doing business as Booking Station ("ASTROLAB," "Booking Station," "we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, mobile applications, and related services.

This policy applies to ASTROLAB CONSULTING LLC as the data controller for the Booking Station product ecosystem, including the customer mobile app, service provider mobile app, and business management system.

By using our services, you agree to the collection and use of information in accordance with this policy. For app-specific privacy details, see also the Booking Station product privacy policy at bookingstation.net/privacy-policy.html.

2. Information We Collect

2.1 Personal Information

• Name: account identification
• Phone number: account creation, authentication (OTP), booking confirmations, and verification
• Email address: communication and account recovery (optional)
• Profile image: optional upload
• Location data: nearby services, map features, and personalization (with your permission)

2.2 Booking Information

• Service bookings and appointment history
• Preferred venues and services
• Booking preferences and schedules

2.3 Device Information

• Device token (push notifications)
• Device type (iOS/Android), OS version, app version

2.4 Usage Data

• App interactions and navigation patterns
• Search queries and feature usage
• Crash reports and performance data

2.5 App Tracking Transparency (iOS)

If applicable, Booking Station may request permission related to tracking. If requested, it is used solely to:

• Provide personalized recommendations based on your location
• Show nearby services relevant to your area
• Improve your in-app experience with location-based content

Important: We do not track you across other companies' apps or websites for advertising purposes.

2.6 Wallet, Payments & Financial Information

Booking Station (customer app) and Booking Station Pro (service provider app) handle payments differently. Depending on how you use the apps, we may collect and process:

2.6.1 Customer App (Booking Station)

• Booking payment details: amount paid, payment method type, payment status, and booking reference
• Payment confirmation data: transaction IDs and responses returned by our payment processors
• Wallet balance and transaction history: refunds credited to your wallet, withdrawal requests, and related transaction identifiers

Customers pay for booked services directly at checkout by card (Visa or Mastercard) through our payment gateway (PayTabs / MEPS). We do not require you to pre-load a wallet balance to book. The in-app wallet is used mainly to hold refunds and to request withdrawal of available balance. If you submit a withdrawal request, we collect your bank account details solely to process that withdrawal. We do not store full credit or debit card numbers on our servers. Card and payment details are processed securely by our third-party payment providers.

2.6.2 Business Account App (Booking Station Pro)

• Wallet balance and transactions: service-related transactions, platform fees (if applicable), and transaction history
• Withdrawal requests: requested amounts, request status, and payout transaction identifiers
• Bank details: bank name, account holder name, account number/IBAN (if applicable), and SWIFT/BIC code, collected solely to process withdrawal requests where applicable

Business accounts may maintain in-app wallet balances and submit withdrawal requests where the platform supports them. Bank account details are collected exclusively to process withdrawal requests. Business subscriptions and service packages are described on our website at bookingstation.net/pricing.html.

2.6.3 Payment Processor

Card transactions are processed through our third-party payment processor:

• PayTabs (MEPS) — Visa & Mastercard card processing

PayTabs handles payment information according to its own privacy policy. We receive only the information needed to confirm the transaction and update your wallet or booking status.

3. How We Use Your Information

3.1 App Functionality

• Create and manage your account
• Authenticate your identity
• Process and manage bookings
• Send confirmations and updates
• Provide customer support
• Prevent fraud and ensure security
• Process booking payments, refunds, customer wallet withdrawals, and provider withdrawals
• Maintain wallet balances and transaction records

3.2 Analytics

• Understand usage and improve features
• Measure performance and stability

3.3 Product Personalization

• Personalized recommendations
• Nearby services based on your location (with permission)

3.4 Location-Based Services

• Find and display nearby venues and services
• Calculate distances and show relevant results

Location data usage:

• Collected only when you grant permission
• Used in real-time to show nearby services
• Not shared with third-party advertisers
• You can disable location at any time in device settings

4. Third-Party Services

• Firebase (authentication, database, notifications, analytics): https://firebase.google.com/support/privacy
• Branch.io (deep linking / attribution): https://branch.io/policies/privacy-policy/
• Google Services (Maps, Sign-In): https://policies.google.com/privacy
• PayTabs (MEPS) (booking payments, refunds, and related card transactions): subject to PayTabs privacy policy

5. Data Storage and Security

• We use industry-standard security measures.
• Payment and wallet data are transmitted over encrypted connections (HTTPS).
• We do not store full payment card numbers on our servers.
• Corporate website: https://astrolabconsulting.com
• Product website: https://bookingstation.net

6. Data Sharing

We do not sell your personal information. We may share information only:

• With third-party processors and infrastructure partners to operate the app
• For legal compliance
• With your consent
• During business transfers (merger/acquisition)

7. Your Rights and Choices

• Manage your account information
• Control notifications and location permissions
• Request access/deletion where applicable

Contact

ASTROLAB CONSULTING LLC
Amman, Jordan
Email: info@astrolabconsulting.com
Phone: +962 797 436 364
D-U-N-S: 850390195

Customer Support: bookingstation.net/support-customer.html
Service Provider Support: bookingstation.net/support-provider.html